Reviews

***** Techno Rescue is rated 5.0 out of 5 stars, based on 105 reviews!

  • *****

    Best prices on computers and electronics. Great customer service.

  • *****

    Techno rescue was recommend by a family friend and Ill be back again! Weve been trying to downsize and declutter and get rid of some old electronics and they made it so easy! The prices are fair and the staff is so friendly and quick!
    Well be back again!

  • *****

    I've been working for them and their events for some time now and starting today I will actually be working part time for them they are veteran owned business they are legit in there business and very warm people and easy to work for I enjoy the work environment they provide and as far as I can tell outside of work they are just as genuine type people

  • *****

    They were great. Took my 3 this and an d monitor.

  • *****

    Great prices to recycle TVs!!!!

  • *****

    Easy

  • *****

    Great prices, very nice and friendly staff!

  • *****

    They were so great found a power cord for my computer which I don't think they do much of, but they were were really helpful, and charged a very reasonable price.

  • *****

    Looking for somebody human with you and care about your digital experience Nadal and his crew at techno rescue simply come through

  • *****

    Nidal and his people at Techno Rescue are true professionals in a world full of wanna be's or has beens. I have been working with Techno Rescue for 7 years and I would reccomend them with without any hesitation.

  • *****

    I really enjoy how responsive Techno-Rescue (TR) is to our needs. There isn't a situation that comes up that TR doesn't have the perfect solution for. Nidal is really a great person to work with and he runs an outstanding business!

  • *****

    Excellent service, timing, and price. I have taken my custom PC to them several times. This is the only place I would use in the area. They are great. Highly recommend.

  • *****

    Love Techno Rescue! I'm an IT Manager for a small nonprofit healthcare facility and we have used Techno Rescue for hardware disposal as well as hard drive destruction. They front desk ladies are always kind and the drop guys are very helpful with unloading. Despite being several miles away from my facility, it is worth the drive each time. Thanks Techno Rescue!

  • *****

    We hired Techno Rescue to help us get rid of some extra computer equipment for our company. Scheduling was simple and easy, they made sure that we understood pricing before scheduling anything. Plus the pricing for pick up was super reasonable. The two that came to pick up our equipment were fast, efficient and very professional. 100% will keep them on my vendor list for e-cycling.

  • *****

    Excellent place to recycle electronics and purchase refurbished computer equipment ...

  • *****

    Easy enough place to donate electronics. Friendly people and I was in and out quickly.

  • *****

    It's a very nice shop. It has a very good cause.

  • *****

    Friendly service. Great place to give recycle used electronics

  • *****

    Good place to get rid of used and not wanted electronic waste like wire, cases, laptops, screens etc. You can also buy refurbished computers, stereos, tvs etc for decent price. They got show room, where you can play and see computers before you buy.

  • *****

    Staff are knowledgeable about what they have and are friendly. They give a great service to the community and are worth the drive. Also if you need a computer they have great bargains and are willing to negotiate with you. I've bought quite a few computers and I very much appreciate their diligence of checking out machines to make sure there is no information from prior customers left on any electronics, as well as quality control to make sure they are selling stable machines. I highly recommend them for your electronics needs.

  • *****

    knowledgeable & helpful staff. I appreciated their assistance.

  • *****

    I went here to get a used iMac I have been wanting or a long time. CEO himself came out and talked to me and I was very happy with my items. Today this company earned my trust. Lots of items in the showroom, including cell phones, tablets,, desktops, laptops (including Macbook) the location is very close. Time to get some credit cards ready! I will be going back here at least once per week. The owner was very nice and polite. Left there with a big smile! I am so happy I found this business via CL.

  • *****

    I have been using he company for over 10 plus years and have always found them to be professional, organised and highly motivate. They have provided the best value recovery for our IT assets.

  • *****

    We love doing work with the Techno Rescue team. Nidal and his team are great people! We have a good working relationship with each other.

  • *****

    Working for a technology reseller, I have found Techno Rescue to be a valuable, reliable and consistent partner in helping my clients properly dispose of old, retired assets with the comfort of knowing their data is properly removed and safe.

    On a personal level, I believe in the Eco-friendly efforts of Techno Rescue to help us all do the right thing when disposing of our old technology devices.

    I highly recommend Techno Rescue.

  • *****

    We have used Techno Rescue for all of our technology recycling and data destruction needs for the past ten years and they have always performed well above and beyond our expectations. Techno Rescue also provides technology recycling and data destruction to our over 100 Colorado based customers-companies across every industry ranging from 10-500 employees. They rock! We highly recommend them for all your technology recycling and data destruction needs!

  • *****

    Everyone was very professional from the first email to the final pick-up. It was great to finally get rid of all the excess items.

  • *****

    Only place that would take my huge ancient tv!

  • *****

    I just bought a refurbished HP laptop from Techno Rescue. I got a good deal and more importantly have the knowledge that it is in great shape and even came with a warranty. I had a chance to meet the owner and one of the techs who installed windows 10 for me. The owner and everyone there were great people and I love supporting a vet owned small business that is supporting the community. When I have needs in the future, I'll be back!

  • *****

    Excellent customer service. Nice doing business with them.

  • *****

    I can't express how thankful I am for this place. They are responsive and diligent. I dealt with Eddie specifically. He is amazing--I highly recommend. To speak to the character of this company, they fully disclose their known history and issues of their products. I planned to purchase a computer that I had seen online. I was told when seeing the item the battery had issues. The battery was already on back order and the install was going to take place the same day they received it. A company that was upfront with me about their issues is priceless. Amazing company. They are truly a gem.

  • *****

    Great place to take your computer/laptop for repair! Very reasonable prices and they get the job done quickly. The first laptop I took in they were unable to do a diagnostic on so they not only sold me a similar (but actually better) laptop at a GREAT price, they also took the money I'd already paid for the diagnostic off or the total cost and my new laptop ended up only costing me $60!!!
    BONUS: They employ and are owned by veterans of our US military. What better way to thank those who have served and have, or have been prepared to, defend our freedoms, flag, and constitution than to support their business HIGHLY RECOMMEND!!!

  • *****

    Good service great prices

  • *****

    Good price on 2 refurbished laptops. They made sure the devices were what I was looking for. Great ladies at the front desk with great service.

  • *****

    Great place to recycle electronics. They are friendly and helpful.

  • *****

    Through March 13 donate old electronics. Computers, cords, monitors, even electric toothbrushes can be recycled. They also sell new and refurbished computers and mac's.
    The staff is very friendly and helpful. The store is clean and inviting.

  • *****

    Greats service and fair prices on good used laptops!

  • *****

    Through March 13 donate old electronics. Computers, cords, monitors, even electric toothbrushes can be recycled. They also sell new and refurbished computers and mac's.
    The staff is very friendly and helpful. The store is clean and inviting.

  • *****

    Great place to recycle electronics. They are friendly and helpful.

  • *****

    Good price on 2 refurbished laptops. They made sure the devices were what I was looking for. Great ladies at the front desk with great service.

  • *****

    Good service great prices

  • *****

    Great place to take your computer/laptop for repair! Very reasonable prices and they get the job done quickly. The first laptop I took in they were unable to do a diagnostic on so they not only sold me a similar (but actually better) laptop at a GREAT price, they also took the money I'd already paid for the diagnostic off or the total cost and my new laptop ended up only costing me $60!!!
    BONUS: They employ and are owned by veterans of our US military. What better way to thank those who have served and have, or have been prepared to, defend our freedoms, flag, and constitution than to support their business??? HIGHLY RECOMMEND!!!???
    ????

  • *****

    I can't express how thankful I am for this place. They are responsive and diligent. I dealt with Eddie specifically. He is amazing--I highly recommend. To speak to the character of this company, they fully disclose their known history and issues of their products. I planned to purchase a computer that I had seen online. I was told when seeing the item the battery had issues. The battery was already on back order and the install was going to take place the same day they received it. A company that was upfront with me about their issues is priceless. Amazing company. They are truly a gem.

  • *****

    I just bought a refurbished HP laptop from Techno Rescue. I got a good deal and more importantly have the knowledge that it is in great shape and even came with a warranty. I had a chance to meet the owner and one of the techs who installed windows 10 for me. The owner and everyone there were great people and I love supporting a vet owned small business that is supporting the community. When I have needs in the future, I'll be back!

  • *****

    Excellent customer service. Nice doing business with them.

  • *****

    We love doing work with the Techno Rescue team. Nidal and his team are great people! We have a good working relationship with each other.

  • *****

    We have used Techno Rescue for all of our technology recycling and data destruction needs for the past ten years and they have always performed well above and beyond our expectations. Techno Rescue also provides technology recycling and data destruction to our over 100 Colorado based customers-companies across every industry ranging from 10-500 employees. They rock! We highly recommend them for all your technology recycling and data destruction needs!

  • *****

    Working for a technology reseller, I have found Techno Rescue to be a valuable, reliable and consistent partner in helping my clients properly dispose of old, retired assets with the comfort of knowing their data is properly removed and safe.

    On a personal level, I believe in the Eco-friendly efforts of Techno Rescue to help us all do the right thing when disposing of our old technology devices.

    I highly recommend Techno Rescue.

  • *****

    knowledgeable & helpful staff. I appreciated their assistance.

  • *****

    Staff are knowledgeable about what they have and are friendly. They give a great service to the community and are worth the drive. Also if you need a computer they have great bargains and are willing to negotiate with you. I've bought quite a few computers and I very much appreciate their diligence of checking out machines to make sure there is no information from prior customers left on any electronics, as well as quality control to make sure they are selling stable machines. I highly recommend them for your electronics needs.

  • *****

    I stopped to get a motherboard installed in my laptop. Although I had brought the wrong model for my laptop, Junior scoured around and found the correct one and had the whole thing complete and ready to go within a few hours. I have dealt with this business before and they have always been super helpful and accommodating. Highly recommended!

  • *****

    Best service I've received anywhere in a long time! Had a PC issue I couldn't correct had to buy a new one that they picked out and had ready for me. Is better then original and did everything I needed it to to work from home! Thanks Techno Rescue! Rescue you did!

  • *****

    Friendly service. Great place to give recycle used electronics

  • *****

    We hired Techno Rescue to help us get rid of some extra computer equipment for our company. Scheduling was simple and easy, they made sure that we understood pricing before scheduling anything. Plus the pricing for pick up was super reasonable. The two that came to pick up our equipment were fast, efficient and very professional. 100% will keep them on my vendor list for e-cycling.

  • *****

    Good place to get rid of used and not wanted electronic waste like wire, cases, laptops, screens etc. You can also buy refurbished computers, stereos, tvs etc for decent price. They got show room, where you can play and see computers before you buy.

  • *****

    These guys always get back to me with any questions I have
    been there a LONG time ago but will be coming back
    down the road for future computer purchases. Kudos to them for having great customer service

  • *****

    These people know how to recycle electronics, and many of the products you can buy like a new product. Why pay top dollar for what you’re going to have Outdated in months

  • *****

    Very responsive, helpful folks! Great deal's! Thank you!

  • *****

    I absolutely love this company. They helped me get my daughter a small laptop and tablet so she has things to do on road trips. So she can stay entertained instead of bored or sleeping the whole time. They do a bunch of recycling events through out Colorado to help improve the state. I am a very happy that I got to be involved in with this company. Thank you for being such a great company.

  • *****

    Techno Rescue is the best recycling company in Colorado.

  • *****

    TechnoRescue helped us so much when they fixed my kids computer and saved all his
    Important work and also love all the recycle events they do around town - such a great service!!??????????

  • *****

    Techno Rescue is hands down the best electronics recycling company there is. Check out Nidal Allis and his amazing team!

  • *****

    Techno Rescue is the best they fixed my laptop and saved all my data

  • *****

    Have used TR for recycling, wire install, computer repair, refurbished equipment purchase and consulting. They are fair priced, responsive and stand by their work. If they can't do it they know somebody that can. Definitely should be part of your team!

  • *****

    Very professional individuals who strive to keep the environment clean. Thank you @[1195963625:Nidal] Allis. Keep it up

  • *****

    I can't thank techno rescue enough they are great I highly recommended here they have great prices and they are fast on repairing electronics.

  • *****

    Excellent work. Love the dedication to clients satisfaction.

  • *****

    The Havana Business Improvement District has worked with Techno+Rescue on electronic recycling events annually for the last 9 years. They are always reliable, professional, responsible and leave the event site cleaner than it was when they arrived. Highly recommended. Gayle Jetchick, Executive Director, Havana BID

  • *****

    Techno Rescue is awesome, my boss asked me to find a great company providing eWaste services that can cover all of our branches in Colorado, and we found them. At first, we were attracted to them because they are Veteran Owned, but we were very pleasantly surprised by how great they serviced us. 10 Stars Techno Rescue.

  • *****

    I can't thank Techno Rescue enough, amazing amazing amazing, I love this company and love the employees. First, they saved my wife's laptop, then they repaired and improved my companies network infrastructure, then they recycled all the electronics that we've had stored away for way too long. They are professional and very competitive with their pricing. I absolutely recommend these guys for EVERYBODY. I've been an executive for many years and can honestly say that this is one of the best companies I've ever hired.

  • *****

    Looking for somebody human with you and care about your digital experience Nadal and his crew at techno rescue simply come through

  • *****

    Best all nude show in town. Ask for Zentai, he's sensual and has very seductive moves.

  • *****

    Outstanding customer service!! A++++++++++++
    When it comes to building a custom machine, or buying a new one, working with computers when you don't know what you're doing is never a fun task.... until I met Techno Rescue. I haven't dealt with people that easy to work with in so long I can't even remember. They're knowledge and friendly attitude was such a nice change of what customer service has unfortunately evolved to. They talk so you can understand what they're saying, and never talking down making you feel like you don't know anything about computers. If you're in the market for a new computer, or upgrading an existing machine, go to Techno Rescue and you won't regret it. Pros: Knowledgable, relaxed staff, easy to communicate with, and cheap prices. Cons: Absolutely none.

  • *****

    They were so great found a power cord for my computer which I don't think they do much of, but they were were really helpful, and charged a very reasonable price.

  • *****

    Great Service!!! Techno Rescue not only saved my laptop, but they saved me a lot of money. My daughter spilled water right in the keyboard and I thought it had no chance. I use this laptop entirely for my business with NO backup. Geek Squad might be good, but way too expensive. Techno Rescue earned their name, they rescued my laptop and they rescued me. If I can give these guys 10 stars, I'd give them 15. Thank you for everything. I strongly recommend everybody to use them.

  • *****

    I do not know about others but we have been there to the old place on 49th many times. We got 3 computers for them and when the laptop went bad with in 40 days of us getting it they for free UPGRADED it .. Where can you get that at? One thing I do know is with Dealing with them is to make SURE you call and Talk to a TECH not the Accountant who answers the phone most of the Time Jamal needs to address this because he does not know a thing about Computers he is a number cruncher. Hint Jamal if no one is there to help your customers tell him to let it go to Voice Mail. I never call any more when i go in there I just show up. That is the only bad thing i can think about when doing business with them other then that they are great to work with IF YOU go there .... Or call before 4 pm because it seems that at 4 they all leave. Will i do business with them again yes i will and send my friends there..

  • *****

    Congratulations
    Congratulations on your outstanding rating. We wish you continued success.

  • *****

    Thanks
    LIMA, OHIO'S FIRST FULL SERVICE AMSOIL LUBE SHOP.Your T1 CERTIFIED AMSOIL DEALER for all your Synthetic Oil

  • *****

    Best and most friendly computer company I've evern dealt with
    If you need anything at all regarding your computers/IT, whether it be computer recycling, computer repair or computer sales, Techno Rescue is without question the best company to go to - Truly the Best

  • *****

    Good Service
    Jeff helped me with my laptop that was having issues. Fixed it right up. Quickly and for a great price.
    Great service, great tech, and great pricing means these guys are top notch, 55555 stars!!!

  • *****

    This place is great!
    This place is great! They were really honest and gave us a killer deal on a fax/copy/scanner machine.

  • *****

    What a company!
    Dealing with computers when you don't know what you're doing is never a fun task.... until I met Techno Rescue. I haven't dealt with people that easy to work with in so long I can't even remember. They're knowledge and friendly attitude was such a nice change of what customer service has unfortunately evolved to. They talk so you can understand what they're saying, and never talking down making you feel like you don't know anything about computers. If you're in the market for a new computer, or upgrading an existing machine, go to Techno Rescue and you won't regret it.

  • *****

    Looking forward to work together!
    Thanks for getting connected and I look forward to working with you. Look us up for WiFi networking supplies and do take advantage of coupons and discounts that we offer regularly to preferred partners and affiliates.

  • *****

    They are the best
    If you are looking for a company that can help you with computer recycling services, there is only one company to call. Techno Rescue is the best!!!!!!

  • *****

    Techno Rescue is the BEST
    I was going to Techno Rescue to recycle my computer equipment, but when I got there, I realized that they were much more then just computer recyclers, they are also an IT company. I came the next day to drop off my computer for repair, they fixed something that I was told was unrepairable; they did it fast and cheap. They have excellent customer service, I highly recommend them. Thank you Techno Rescue, and good luck with your new expansions.

  • *****

    Thank you Techno Rescue
    I opened my office with the help of Techno Rescue. They installed all my computers and networked my entire office. Their service was easily above and beyond and their rates beat the competition. They new what my needs were and custom designed a game plan to get me up and going...fast. Thank you guys.

  • *****

    Great Service!!! Techno Rescue not only saved my laptop, but they saved me a lot of money. My daughter spilled water right in the keyboard and I thought it had no chance. I use this laptop entirely for my business with NO backup. Geek Squad might be good, but way too expensive. Techno Rescue earned their name, they rescued my laptop and they rescued me. If I can give these guys 10 stars, I'd give them 15. Thank you for everything. I strongly recommend everybody to use them.

  • *****

    I do not know about others but we have been there to the old place on 49th many times. We got 3 computers for them and when the laptop went bad with in 40 days of us getting it they for free UPGRADED it .. Where can you get that at? One thing I do know is with Dealing with them is to make SURE you call and Talk to a TECH not the Accountant who answers the phone most of the Time Jamal needs to address this because he does not know a thing about Computers he is a number cruncher. Hint Jamal if no one is there to help your customers tell him to let it go to Voice Mail. I never call any more when i go in there I just show up. That is the only bad thing i can think about when doing business with them other then that they are great to work with IF YOU go there .... Or call before 4 pm because it seems that at 4 they all leave. Will i do business with them again yes i will and send my friends there..

  • *****

    I found techno rescue online and followed through with a call to rescue my HP laptop after HP warned me that it wasn't a worthy cause. Techno Rescue repaired my laptop to work better than it ever has. Don't hesitate to extend the life of your equipment. Reasonable and good customer service.

  • *****

    I do not know about others but we have been there to the old place on 49th many times. We got 3 computers for them and when the laptop went bad with in 40 days of us getting it they for free UPGRADED it .. Where can you get that at? One thing I do know is with Dealing with them is to make SURE you call and Talk to a TECH not the Accountant who answers the phone most of the Time Jamal needs to address this because he does not know a thing about Computers he is a number cruncher. Hint Jamal if no one is there to help your customers tell him to let it go to Voice Mail. I never call any more when i go in there I just show up. That is the only bad thing i can think about when doing business with them other then that they are great to work with IF YOU go there .... Or call before 4 pm because it seems that at 4 they all leave. Will i do business with them again yes i will and send my friends there.. • • • I do not know about others but we have been there to the old place on 49th many times. We got 3 computers for them and when the laptop went bad with in 40 days of us getting it they for free UPGRADED it .. Where can you get that at? One thing I do know is with Dealing with them is to make SURE you call and Talk to a TECH not the Accountant who answers the phone most of the Time Jamal needs to address this because he does not know a thing about Computers he is a number cruncher. Hint Jamal if no one is there to help your customers tell him to let it go to Voice Mail. I never call any more when i go in there I just show up. That is the only bad thing i can think about when doing business with them other then that they are great to work with IF YOU go there .... Or call before 4 pm because it seems that at 4 they all leave. Will i do business with them again yes i will and send my friends there.. • • •

  • *****

    Hard to get a hold on them on the phone don't know if its so busy over there or if no one wants to answer, but when i do get a hold of them always really nice customer service. Ended up getting a laptop and a desktop with a 19" flatscreen for $200 where else can you get deals like that honestly, they have me as a life customer as long as things stay the same, wonderful group of owners, talk them when you go there they get it done for you

  • *****

    Great Service!!! Techno Rescue not only saved my laptop, but they saved me a lot of money. My daughter spilled water right in the keyboard and I thought it had no chance. I use this laptop entirely for my business with NO backup. Geek Squad might be good, but way too expensive. Techno Rescue earned their name, they rescued my laptop and they rescued me. If I can give these guys 10 stars, I'd give them 15. Thank you for everything. I strongly recommend everybody to use them. • • • Great Service!!! Techno Rescue not only saved my laptop, but they saved me a lot of money. My daughter spilled water right in the keyboard and I thought it had no chance. I use this laptop entirely for my business with NO backup. Geek Squad might be good, but way too expensive. Techno Rescue earned their name, they rescued my laptop and they rescued me. If I can give these guys 10 stars, I'd give them 15. Thank you for everything. I strongly recommend everybody to use them. • • •

  • *****

    Techno Rescue not only saved my laptop, but they saved me a lot of money. My daughter spilled water right in the keyboard and I thought it had no chance. I use this laptop entirely for my business with NO backup. Geek Squad might be good, but way too expensive. Techno Rescue earned their name, they rescued my laptop and they rescued me. If I can give these guys 10 stars, I'd give them 15. Thank you for everything. I strongly recommend everybody to use them.
    Techno Rescue not only saved my laptop, but they saved me a lot of money. My daughter spilled water right in the keyboard and I thought it had no chance. I use this laptop entirely for my business with NO backup. Geek Squad might be good, but way too expensive. Techno Rescue earned their name, they rescued my laptop and they rescued me. If I can give these guys 10 stars, I'd give them 15. Thank you for everything. I strongly recommend everybody to use them.

  • *****

    LIMA, OHIO'S FIRST FULL SERVICE AMSOIL LUBE SHOP.Your T1 CERTIFIED AMSOIL DEALER for all your Synthetic Oil
    LIMA, OHIO'S FIRST FULL SERVICE AMSOIL LUBE SHOP.Your T1 CERTIFIED AMSOIL DEALER for all your Synthetic Oil

  • *****

    Great staff and service. 5 stars all the way!
    Great staff and service. 5 stars all the way!

  • *****

    Congratulations on your outstanding rating. We wish you continued success.
    Congratulations on your outstanding rating. We wish you continued success.

  • *****

    If you are looking for a company that can help you with computer recycling services, there is only one company to call. Techno Rescue is the best!!!!!!
    If you are looking for a company that can help you with computer recycling services, there is only one company to call. Techno Rescue is the best!!!!!!

  • *****

    Thanks for getting connected and I look forward to working with you. Look us up for WiFi networking supplies and do take advantage of coupons and discounts that we offer regularly to preferred partners and affiliates.
    Thanks for getting connected and I look forward to working with you. Look us up for WiFi networking supplies and do take advantage of coupons and discounts that we offer regularly to preferred partners and affiliates.

  • *****

    Dealing with computers when you don't know what you're doing is never a fun task.... until I met Techno Rescue. I haven't dealt with people that easy to work with in so long I can't even remember. They're knowledge and friendly attitude was such a nice change of what customer service has unfortunately evolved to. They talk so you can understand what they're saying, and never talking down making you feel like you don't know anything about computers. If you're in the market for a new computer, or upgrading an existing machine, go to Techno Rescue and you won't regret it.
    Dealing with computers when you don't know what you're doing is never a fun task.... until I met Techno Rescue. I haven't dealt with people that easy to work with in so long I can't even remember. They're knowledge and friendly attitude was such a nice change of what customer service has unfortunately evolved to. They talk so you can understand what they're saying, and never talking down making you feel like you don't know anything about computers. If you're in the market for a new computer, or upgrading an existing machine, go to Techno Rescue and you won't regret it.

  • *****

    This place is great! They were really honest and gave us a killer deal on a fax/copy/scanner machine.
    This place is great! They were really honest and gave us a killer deal on a fax/copy/scanner machine.

  • *****

    Jeff helped me with my laptop that was having issues. Fixed it right up. Quickly and for a great price. Great service, great tech, and great pricing means these guys are top notch, 55555 stars!!!
    Jeff helped me with my laptop that was having issues. Fixed it right up. Quickly and for a great price. Great service, great tech, and great pricing means these guys are top notch, 55555 stars!!!

  • *****

    If you need anything at all regarding your computers/IT, whether it be computer recycling, computer repair or computer sales, Techno Rescue is without question the best company to go to - Truly the Best
    If you need anything at all regarding your computers/IT, whether it be computer recycling, computer repair or computer sales, Techno Rescue is without question the best company to go to - Truly the Best

  • *****

    Brought in my Sony Vaio over a month ago for a screen outage. Was told on a Friday that I would be contacted that upcoming Monday with a diagnostic. I did not receive a call that entire week, until I finally called them the next Wednesday. I was told there was "no technician available", so I was told to call back in 15 minutes. I called back 15 minutes later and I got their voicemail. They had left for the day.

    I called the next day (Thursday), around the same time (5:00 PMish), said they would have a technician call me tomorrow, since they were out for the day.

    The next day (Friday), I did not receive a call. I called around the same time as Thursday and finally got a technician. He identified that the cable from my screen to my CPU was fried and that a new cable would be over $200 from Sony, or we could order one from Ebay in Great Britain for $35-$40. I said we can keep looking, and if we couldn't find anything by next week, we'll order from Ebay. The technician during that time was helpful and prompt.

    The next week, the tech called me and said he couldn't find anything, so I gave him the go ahead to order from Ebay. He also told me I would receive a discount for the inconveniences so far.  I waited for a couple of weeks, because I knew shipping would take a while.

    I finally decided to call again this week (around 3 or 4 weeks later, I've lost track of time). Tried Monday and the girl who answered said the technicians were not there, and they would give me a call back tomorrow.

    I waited. No call on Tuesday.

    I called Wednesday around 1:30 PM. The same girl answered, and talked to the technician as we were on the phone, then said that the cable had just arrived and they were going to install it and call me for the status by the end of the day.

    No call.

    I gave them all day Thursday to call me. Never received one. I called around 6:30 PM. Probably around their close time. No one there, I left them a voicemail.

    Friday...no call all day, I call them as I'm coming home from work and the girl finally gives me a direct line to the technician. I called, it rang once, and it went straight to voicemail. Left a message, but now it's Memorial Day Weekend and I know I won't get a call until Tuesday.

    I'm lucky I have a backup computer, because this is getting ridiculous. I'll keep updating this as the shenanigans continue.

    Update! June 3, 2014. - I received a call on Friday from both the technician and the owner, who both sat down and took the time to explain the situation, and how much they deviated from the norm in my case. They both said that the usual turnaround time is 1-2 weeks, and this has just been a nightmare. I was honestly impressed by their courtesy and sincerity as they apologized for everything. They couldn't fix the computer, so they went above and beyond. They offered a couple different things:

    1.) They bought an external hard drive, free of charge for me, and recovered all of my files for future use.

    2.) He offered me a steep discount. I haven't discussed the exact amount yet.

    3.) The owner has a warehouse full of computers to choose from, so I will be able to buy a computer from him at an extremely low price.

    Their dedication to my issue and their attempt for reconciliation has changed my opinion, so I am changing my rating from 2 stars to 3 stars.

    Update Part 2 - June 12th, 2014.

    I picked up my computer, and they didn't charge me a dime. The owner has called me, and is offering me any computer in his warehouse to make this right. I must admire their courtesy and sincerity in this matter, and they have impressed me. I have upped their rating to 4 stars, because this is above and beyond what any company has done for me.

  • *****

    Outstanding customer service!! A++++++++++++
    When it comes to building a custom machine, or buying a new one, working with computers when you don't know what you're doing is never a fun task.... until I met Techno Rescue. I haven't dealt with people that easy to work with in so long I can't even remember. They're knowledge and friendly attitude was such a nice change of what customer service has unfortunately evolved to. They talk so you can understand what they're saying, and never talking down making you feel like you don't know anything about computers. If you're in the market for a new computer, or upgrading an existing machine, go to Techno Rescue and you won't regret it. Pros: Knowledgable, relaxed staff, easy to communicate with, and cheap prices. Cons: Absolutely none.

  • *****

    Dealing with computers when you don't know what you're doing is never a fun task.... until I met Techno Rescue.  I haven't dealt with people that easy to work with in so long I can't even remember.  They're knowledge and friendly attitude was such a nice change of what customer service has unfortunately evolved to.  They talk so you can understand what they're saying, and never talking down making you feel like you don't know anything about computers.  If you're in the market for a new computer, or upgrading an existing machine, go to Techno Rescue and you won't regret it.

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